VLHA FAQS

Healthcare advocacy is having someone in your corner who knows how the insurance and medical systems work together. It's different from insurance because:

We're on YOUR side. Insurance companies protect their profits. We protect your access to care and your wallet.

We speak the language. We understand both healthcare AND insurance terminology, and we translate it into plain English.

We take action. We don't just explain your policy—we call insurance companies, write appeals, negotiate bills, and fight denials.

We know what works. With nearly two decades of patient experience, we know what arguments insurance companies respond to and how to escalate when needed.

Think of us as your personal translator, strategist, and fighter all rolled into one.

Great question! Here's a quick guide:

Start here: If you're unsure, book our FREE 15-minute discovery call. We'll listen and recommend exactly what you need.

Want to learn? Choose Digital Resources (guides, courses, free materials).

Need direction? Choose Consultations & Coaching (strategy sessions, monthly coaching).

Need us to fight? Choose Full-Service Advocacy (prior auth, appeals, bill negotiation).

Need hand-holding? Choose Personal Support (appointment companions, medication management, VIP concierge).

Most people start with either a free call or a digital guide, then upgrade as they understand what they need.

Absolutely—we have options for every budget:

Free: Download our free guides and checklists (no credit card required).

Budget-friendly ($27-$97): Digital guides and courses teach you what you need to know.

One-time cost ($150-$650): Strategy sessions and full-service advocacy. You pay once, we handle it.

Ongoing ($75-$297/month): Coaching or medication management for continuous support.

ROI perspective: When we save you money through appeals, lower medication costs, or bill negotiations, you often recover your investment many times over. One client saved $45,000 with our help!

Start with what you can afford. Even our lowest-cost options provide enormous value. And if you win an appeal or get a bill reduced, the cost pays for itself.

We're honest about this: We can't guarantee success because insurance companies make final decisions, not us. But here's what we CAN tell you:

Appeal success rate: We achieve a 60% overturn rate on insurance denials (national average is 50-60%).

Prior authorization: We get 85% approval on first submission.

Bill negotiations: Average 30-70% reduction in bills.

Real results: Our clients have recovered $45,000+ surgery approvals, accessed biologic medications, won out-of-network disputes, and avoided surprise bills.

Our guarantee: If we fail on a full appeal, we give you free consultation on next steps. If we succeed, you only pay what was agreed.

The point: We can't guarantee insurance will approve something, but we CAN guarantee we'll fight hard, know what evidence matters, and maximize your chances of winning.

Timelines vary by service, but here's what to expect:

Free discovery call: 15 minutes to understand your situation.

Strategy session: 60 minutes. You get a written action plan same day or next day.

Prior authorization: Standard 7-14 days. Expedited 3-5 days.

Insurance appeals: Internal appeal 30-60 days. External review 60 additional days if internal fails.

Bill negotiations: 2-6 weeks depending on complexity.

Monthly coaching: Ongoing support. You see value immediately and over time.

Key point: Sometimes getting results takes weeks. That's normal and expected in the insurance world. We keep you updated every step of the way so you always know where you stand.